General Rules
We have a 30-day return/exchange policy, effective from when you received your order. Terms for return/exchange are listed below. Please take note of policies for all Podiumwear orders. For all return/exchange inquiries, please contact us prior to sending any product back, and let us know the reason for return/exchange (wrong item was shipped, manufacturer defect, wrong size, etc.). Please allow 2 weeks to process.
Return in Person
We are happy to make arrangements for in-person returns/exchanges in the Minneapolis/St. Paul area. These will be subject to mutual agreement on time/place, and may take longer than mail return.
Exchange
Podiumwear Team Kits
Pack Filler United sources our team kits locally through our friends at Podiumwear in St. Paul, MN. We do not buy in bulk and resell. Instead, we open a storefront with Podiumwear a couple of times a year, and our team members order their kits directly through Podiumwear. It is critical that you get your size correct before you order as we do not have extra inventory available for exchanges. Podiumwear has size charts for their products, and local (Twin Cities) fittings are available by appointment. For those outside of the Twin Cities who would like to try on before you buy, contact us and we will arrange for a fit kit to be sent to you as they become available. In summary, all Podiumwear purchases are considered final.
Other Apparel
Other (non-Podiumwear) Pack Filler United apparel may be exchanged for another size, as long as it is unused and unwashed. In the event of a limited run where we no longer have alternate sizes available, we reserve the right to offer a refund or credit.
General Merchandise
Undamaged, unused general merchandise (non-apparel) may be exchanged within 30 days of receipt.
Returns/Refunds
For Podiumwear storefront orders, all of the above Podiumwear Team Kits exchange policy also applies for refunds. These are non-refundable, non-returnable final sales.
Other (non-Podiumwear) Pack Filler United apparel may be returned within 30 days of receipt if it is unused and unwashed.
Pack Filler United general merchandise may be returned within 30 days of receipt if it is unused and undamaged.
All returns/exchanges require authorization. Contact us for a return authorization.